Privacy Policy

Privacy Policy

Information We Collect

• Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for fragile items like Glass Cups, e.g., “leave on porch—avoid direct sunlight”). This enables secure delivery and critical updates (e.g., shipping confirmations for Thermos Flasks, delivery windows for cup sets).
• Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
• Product-Specific Data:
  • For Thermos Flasks: Voluntarily provided details like intended use (e.g., “hot coffee vs. cold smoothies”), capacity needs (e.g., “500ml for commuting, 1L for family outings”), and material preferences (e.g., “stainless steel vs. BPA-free plastic”) to personalize recommendations.
  • For Cups (Plastic/Glass): Usage 场景 (e.g., “kids’ daily use vs. adult office use”), size preferences (e.g., “250ml for tea, 400ml for water”), and safety needs (e.g., “shatterproof plastic for toddlers, heat-resistant glass for microwaving”) to match suitable options.
• Website Usage Data: Browsing activity (e.g., views of Thermos insulation specs, Glass Cup durability ratings) and cookie data (to save preferred cup sizes or flask capacities for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.

How We Use Your Information

1. Order Fulfillment: Process, pack, and ship items; share care guides (for Thermos cleaning, Glass Cup maintenance) and tracking links via email.
2. Customer Support: Respond to inquiries (e.g., Thermos insulation issues, Plastic Cup cracks, Glass Cup breakage) and resolve defects via missaminahsaleem4@outlook.com.
3. Personalized Updates: Send drinkware-related news (e.g., new leakproof Thermos Flasks, kids’ printed Plastic Cups, double-walled Glass Cups) only if you opt in—unsubscribe anytime via email links.
4. Legal Compliance: Maintain order records for tax purposes, adhere to UK safety standards (e.g., BPA-free Plastic Cups, food-grade stainless steel Thermoses), and comply with consumer protection laws.

Data Security

• All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
• Personal data is stored on UK-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in GDPR) can access necessary details (e.g., delivery addresses for Glass Cups).
• Third-party partners (payment processors, UK carriers like Royal Mail, DPD) are contractually bound to keep your data confidential, comply with GDPR, and only use it to fulfill their service (e.g., delivering a Thermos Flask).

Your Data Rights (Under GDPR)

• Access: Request a copy of all data we hold about you (e.g., Thermos order details, saved cup size preferences).
• Correction: Update inaccurate information (e.g., a changed shipping address for Plastic Cups).
• Erasure: Request permanent removal of your data (“right to be forgotten”)—we retain minimal records only for tax/legal compliance (e.g., order invoices).
• Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
• Data Portability: Request your data in a machine-readable format (e.g., CSV) to share with another retailer.